Privacy Policy & Notice of Privacy Practices
Effective Date: February 25, 2026
Last Updated: February 25, 2026
Amazing Meds (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (amazing-meds.com), use our telehealth services, or interact with us in any way.
This Privacy Policy incorporates our Notice of Privacy Practices (NPP) as required by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the HITECH Act, and applicable state privacy laws.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
1. Information We Collect
We collect the following categories of information:
Personal Information
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Identity: Full name, date of birth, gender.
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Contact: Email address, phone number, mailing address.
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Verification: Government-issued ID (for identity verification).
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Insurance: Carrier, member ID, group number.
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Financial: Payment and billing information.
Protected Health Information (PHI)
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Medical history, current conditions, and symptoms.
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Medications, allergies, and treatment history.
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Laboratory results and diagnostic reports.
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Provider notes and treatment plans.
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Telehealth consultation recordings (conducted with explicit consent).
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Prescription records and pharmacy information.
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Mental health screening results (PHQ-9, GAD-7).
Technical Information
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IP address, browser type, device information.
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Cookies and similar tracking technologies (see Section 7).
2. How We Use Your Information
For Treatment
To provide clinical evaluations, diagnoses, and treatment via telehealth; to prescribe medications; and to order, track, and interpret laboratory results.
For Payment
To process payments for consultations, verify insurance eligibility, and manage prior authorizations or denial appeals on your behalf.
For Healthcare Operations
To conduct quality assessments, train staff on clinical protocols, conduct internal audits, and manage our telehealth platform.
With Your Written Authorization
To send marketing communications or share PHI with third parties for purposes not permitted by law. You may revoke this authorization in writing at any time.
3. How We Disclose Your Information
We may disclose your information without your authorization in the following circumstances:
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To Pharmacies: We transmit prescription information electronically to licensed compounding pharmacies (503A and 503B facilities) and retail pharmacies to fulfill your prescriptions.
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To Laboratories: We share clinical data with laboratory partners (e.g., Quest Diagnostics, LabCorp) to receive your results.
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To Business Associates: We share PHI with third-party vendors (EHR systems, billing services, secure hosting) who are contractually bound by Business Associate Agreements (BAAs) to protect your data.
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As Required by Law: To comply with federal/state laws, court orders, subpoenas, or public health authority reporting.
4. Your Rights Under HIPAA
As a patient of Amazing Meds, you have the following rights regarding your PHI:
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Right to Access: You may inspect and obtain a copy of your medical and billing records within 30 days of a written request.
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Right to Amend: You may request that we amend PHI if you believe it is incorrect or incomplete.
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Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made (excluding treatment, payment, and healthcare operations).
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Right to Request Restrictions: You may request restrictions on how we use or disclose PHI. We must honor a request to restrict disclosure to a health plan if you paid for the service entirely out-of-pocket.
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Right to Confidential Communications: You may request that we contact you in a specific way or at a specific location.
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Right to Be Notified of a Breach: You have the right to be notified if a breach of your unsecured PHI occurs.
5. Telehealth-Specific Privacy Practices
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Encrypted Platforms: All video consultations use HIPAA-compliant, encrypted platforms.
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Secure Environment: Providers conduct consultations from private, secure locations.
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Patient Portal: All messaging must occur through our secure patient portal. Do not send PHI via unsecured email or text message.
6. Cookies and Tracking Technologies
In compliance with HHS guidance (updated March 2024), we do not use tracking technologies (pixels, session replay tools) on pages where PHI is collected, including patient intake forms, portals, and appointment scheduling pages. Marketing pixels are limited to informational pages only.
7. Breach Notification
In the event of a breach of unsecured PHI, Amazing Meds will notify affected individuals in writing within 60 days of discovery. If a breach affects more than 500 residents of a jurisdiction, we will also notify the U.S. Department of Health and Human Services and prominent media outlets.
8. We Do Not Sell Your Information
Amazing Meds does not sell your personal information or Protected Health Information to any third party, for any purpose, under any circumstances.
9. Contact Information
If you have questions about this policy, wish to exercise your rights, or need to file a complaint:
Amazing Meds Privacy Officer 5777 North Academy Blvd, Colorado Springs, CO 80918
Phone: (719) 266-5800 | Fax: (855) 436-5457
Email: privacy@amazing-meds.com
To File a Federal Complaint: U.S. Department of Health and Human Services, Office for Civil Rights
Website:
Amazing Meds is required by law to maintain the privacy of your Protected Health Information and to abide by the terms of this notice currently in effect.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.