Patient Rights & Responsibilities

Effective Date: February 25, 2026

At Amazing Meds, we believe that healthcare is a partnership between patients and providers. Understanding your rights and responsibilities helps ensure you receive the best possible care.

Your Rights as a Patient

Right to Respectful Care You have the right to considerate, respectful, and compassionate care regardless of your age, gender, race, ethnicity, religion, sexual orientation, gender identity, disability, or ability to pay.

Right to Information You have the right to:

• Receive complete and current information about your diagnosis, treatment, and prognosis in terms you can understand

• Know the names, qualifications, and roles of all healthcare professionals involved in your care

• Receive information about the risks, benefits, and alternatives to proposed treatments before giving consent

• Receive a clear explanation of any proposed research or experimental treatment and the right to refuse participation

Right to Participate in Your Care You have the right to:

• Participate actively in decisions about your healthcare

• Refuse any treatment, medication, or procedure (understanding that refusal may affect your health outcomes)

• Seek a second opinion from another healthcare provider

• Request a change of provider within our practice

Right to Privacy and Confidentiality You have the right to:

• Have your medical information kept confidential and disclosed only as permitted by law or with your authorization

• Review and obtain copies of your medical records

• Request amendments to your medical records

• Receive an accounting of disclosures of your health information

• Request restrictions on how your information is used or disclosed

• Full HIPAA protections as described in our Privacy Policy and Notice of Privacy Practices

Right to Safety You have the right to:

• Receive care in a safe environment (including secure telehealth technology)

• Be free from abuse, neglect, and exploitation

• Report safety concerns without fear of retaliation

Right to Complain You have the right to:

• Voice complaints or grievances about your care without fear of retaliation

• Receive a timely response to complaints

• File complaints with external regulatory bodies (see below)

Right to an Itemized Bill You have the right to receive a clear, itemized explanation of all charges for services rendered, regardless of payment source.

Right to Continuity of Care You have the right to know in advance about any changes to your care team, and to receive reasonable notice and assistance in transitioning care if we can no longer serve you.

Your Responsibilities as a Patient

Provide Accurate Information You are responsible for providing complete and accurate information about your medical history, current symptoms, medications (including over-the-counter and supplements), allergies, and any other matters that affect your health.

Follow Your Treatment Plan You are responsible for following the treatment plan recommended by your provider, including taking medications as prescribed, completing required laboratory testing, and attending follow-up appointments. If you are unable or unwilling to follow the plan, please discuss alternatives with your provider.

Ask Questions You are responsible for asking questions when you do not understand information or instructions about your care. Your provider is here to help — there are no bad questions.

Report Changes You are responsible for reporting any changes in your condition, unexpected symptoms, or side effects to your provider promptly. If you experience a medical emergency, call 911 immediately.

Keep Appointments You are responsible for keeping scheduled appointments or providing timely notice if you need to cancel or reschedule (at least 24 hours in advance).

Financial Obligations You are responsible for meeting your financial obligations, including consultation fees, copayments, coinsurance, deductible amounts, and medication costs, in a timely manner.

Respect Others You are responsible for treating all Amazing Meds staff, providers, and other patients with courtesy and respect. We maintain a zero-tolerance policy for abusive, threatening, or discriminatory behavior.

Verify Your Location You are responsible for confirming that you are physically located in a state where Amazing Meds is licensed to provide services at the time of each telehealth consultation.

Maintain Secure Communications You are responsible for ensuring that communications with your healthcare team occur through secure, approved channels. Do not send Protected Health Information via unsecured email, text message, or social media.

How to File a Complaint

With Amazing Meds: Phone: (719) 266-5800

Email: support@amazing-meds.com

Address: 5777 North Academy Blvd, Colorado Springs, CO 80918

With the Colorado Medical Board: Website: dora.colorado.gov/medical-board

Phone: (303) 894-7800

With the U.S. Department of Health and Human Services (HIPAA): Website: www.hhs.gov/ocr/privacy/hipaa/complaints/

Phone: 1-877-696-6775

With the Colorado Attorney General (Consumer Protection): Website: coag.gov/file-complaint

Phone: (720) 508-6000

We take all complaints seriously and will respond within 30 days of receipt.

Accessibility

Amazing Meds is committed to making healthcare accessible. If you need accommodations due to a disability, language barrier, or other accessibility need, please contact us and we will work to accommodate your request.

Phone: (719) 266-5800

Email: support@amazing-meds.com

Amazing Meds / Spring Salt Meds LLC. All rights reserved.